Frequently Asked Questions

Is there something you don’t understand? Try to find the answear among frequently asked questions

What is Mycreditapp.ai?

MyCreditApp.AI is an AI-powered credit assessment platform built for freight forwarders, logistics providers, and B2B companies. It helps evaluate the financial strength of clients faster and with greater confidence.

How does MyCreditApp.AI help my business?

It helps reduce credit risk, streamline approvals, and gives you access to funding partners like Tech Cargo and Capital4Trade, all through one secure system.

How long does the credit analysis take?

Once the necessary financial documents are submitted, the system can return results in just a few minutes.

What documents are required?

Typically, users submit income statements, balance sheets, and recent bank records.

Can I invite my clients to use the platform?

Yes, you can send them a secure invite link. They’ll be able to submit their company details and financials through a private workspace.

Can I download or share credit reports?

Yes, completed credit reports are downloadable in PDF format and can be shared with internal teams or financial institutions.

Do you offer a free trial?

Yes, we offer a limited-time trial that includes access to a select number of free analytics. It’s the perfect way to explore the platform before upgrading.

What happens when I run out of analytics?

You’ll receive a reminder once you’re close to your limit. You can top up or upgrade to ensure uninterrupted access.

How much does it cost to upgrade?

For current pricing, please check our Pricing Page or reach out to our team directly to find the best plan for your needs.

Can I cancel or downgrade at any time?

Yes, you can manage your subscription from your dashboard. If you cancel, you’ll still have access until the end of your billing cycle.

Can MyCreditApp.AI integrate with other tools like HubSpot, Mailchimp, or WordPress?

While we don’t offer direct integrations at the moment, we can propose custom integrations on a case-by-case basis upon request. These are typically handled at the user’s expense.

Is white-labeling available?

Yes, users on select premium packages can customize their subdomain (e.g., yourcompany.fift.ai) and branding.

Can I change the credit scoring system or input fields?

Customizations are available for enterprise users, reach out to discuss your specific needs.

Is my data secure?

Absolutely. MyCreditApp.AI uses enterprise-grade encryption, secure login protocols, and access controls that meet SOC 2-level security standards.

Who has access to the data I upload?

Only you and the users you’ve authorized (e.g., your finance team or trade partner). All data remains private unless explicitly shared.

Where is the data stored?

All data is securely hosted on servers located in the U.S.

Do you comply with GDPR, CCPA, or other regulations?

Yes, we comply with GDPR, CCPA, and other relevant data privacy regulations to ensure your information is handled responsibly.

Where can I find your terms and policies?

You can access our Terms of Use, Privacy Policy, and Cookie Policy at the bottom of our official website.

I’m using a white-labeled workspace. Do I need my own policies?

Yes, if you’re using the white-label version, you’re responsible for updating your legal notices and policies to reflect your use case.

How do I get support?

Reach out to us via the contact form at the bottom of the page or email us directly at sales@mycreditapp.ai. You can also find quick help inside your dashboard.